qqmercy Privacy Policy

This page describes what we collect when you use qqmercy and how we keep that data protected. We gather information from your registration, account activity, deposits and withdrawals, and game play — all to verify your identity, process payments, detect fraud, and comply with local law.

We do not sell your personal information to unrelated third parties. We share data only with payment processors (such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance partners, and law enforcement when legally required. Our servers may sit outside your jurisdiction, meaning your data may be processed internationally — but we apply the same encryption and security standards regardless of location.

Your privacy is our responsibility. If you have questions about our data handling practices, or if you wish to access, correct, or delete your personal information, contact our support team.

What Data We Collect on qqmercy

Registration and Identity Information

When you create a qqmercy account, we collect your legal name, date of birth, phone number, email address, and residential address. We use this information to verify your identity against government records and to comply with Know Your Customer (KYC) regulations. During verification, we may request photographs of your government-issued ID (passport, driving licence, or national identity card) and proof of residence (utility bill or bank statement). We store these documents in encrypted form on secure servers.

Transaction and Payment Data

We record every deposit, withdrawal, and bet placed on qqmercy. For deposits, we capture the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction ID from your payment provider. For withdrawals, we log the destination account, amount, and status (pending, completed, failed). We retain this transaction history to reconcile your account balance, detect suspicious patterns, and respond to disputes.

Game and Betting Activity

We track which games you play (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables; sports bets on Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, esports such as Mobile Legends, Free Fire, PUBG Mobile). We log your stakes, outcomes, and winnings. This data allows us to calculate your account balance, verify game results, and identify account abuse.

Location Data

We may collect your IP address and general location (city level) to detect fraud, verify jurisdiction compliance, and prevent access from restricted regions.

Device Information

We log the device model, operating system, and browser type when you log in, to identify suspicious login patterns and strengthen account security.

Communication Records

If you contact our support team, we retain your messages, emails, and chat logs to investigate issues and improve our service.

How We Use Your Data on qqmercy

Account Security and Verification

We use your identity information and KYC documents to confirm that you are who you claim to be. This prevents account takeover, identity theft, and money-laundering. We cross-check your name and date of birth against government records. If verification fails, we contact you to request additional documentation or clarification.

Payment Processing

We share your transaction data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. We provide only the minimum information required — account holder name, amount, timestamp, and transaction ID. Payment processors apply their own privacy policies, which we recommend you review.

Fraud Detection and Compliance

We analyze your account activity (login location, betting patterns, withdrawal requests) to detect fraud and money-laundering. If we identify suspicious behaviour — such as sudden large deposits followed by immediate withdrawal, logins from multiple countries within hours, or use of multiple payment methods — we place your account under review. We may request additional verification documents or deny a withdrawal pending investigation.

Legal and Regulatory Obligations

We may disclose your information to law enforcement agencies, tax authorities, or financial regulators if legally required by court order, subpoena, or statute. We comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations across all jurisdictions where we operate, including Indonesia's compliance frameworks.

We at qqmercy encrypt your data in transit and at rest, limiting access to authorized personnel and automated systems only.

Your Rights and Our Data Handling Policy

Data Retention on qqmercy

We retain your personal information as long as your qqmercy account is active. If you close your account, we retain your data for an additional period to comply with financial and tax regulations (typically five to seven years in most jurisdictions). After this retention window expires, we delete your information unless we are legally required to retain it longer (e.g., for an ongoing investigation or dispute).

Your Rights and Access Requests

You have the right to:

• Access your data: Request a copy of all personal information we hold about you. We provide this within 30 business days of your request.
• Correct your data: If information is inaccurate or incomplete, you can update it through your account settings or request our help.
• Delete your data: You may request deletion of your personal information, subject to legal retention requirements (e.g., financial records must be retained for tax purposes).
• Opt out of marketing: We do not send unsolicited marketing emails; if you receive any, you can opt out by clicking the unsubscribe link or contacting support.

Cookies and Tracking Technologies

We use cookies to remember your login session, track your preferences (such as language and theme), and analyze how you use qqmercy. Essential cookies are required for account security and payment processing. Analytics cookies help us understand which games are popular and where our users are located (e.g., Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta). You can disable cookies in your browser settings, but this may limit qqmercy's functionality. We do not use cookies to track you across unrelated third-party websites.

Third-Party Processors and International Transfer

Our payment processors, cloud hosting providers, and compliance vendors may be located outside Indonesia. When your data is transferred internationally, we ensure it receives the same level of protection as it would in Indonesia — typically through encryption and contractual safeguards. Our cloud servers may be hosted in Singapore, Australia, or other secure data centres outside Indonesia, but your data remains encrypted and accessible only to authorized personnel.

Data Breach Notification

If we discover that your personal data has been compromised (e.g., unauthorized access, data leak), we will notify you via email or phone within a reasonable timeframe. We will also report the breach to relevant regulatory authorities as required by law. You should immediately change your qqmercy password and enable two-factor authentication if you suspect unauthorized access.

Contact and Grievance

If you have privacy concerns or wish to exercise any of the rights above, contact our support team. We respond to privacy inquiries within 10 business days. If you believe we have violated your privacy rights, you may escalate your complaint to local data protection authorities in your jurisdiction. We take all grievances seriously and work to resolve them promptly.

Policy Updates

We may update this privacy policy to reflect changes in our data practices or legal requirements. We will notify you of material changes via email or a prominent notice on qqmercy. Your continued use of qqmercy after notification means you accept the updated policy. This policy is effective as of the date published on this page.